Product and Customer Support Specialist

Purpose: To operate as the primary contact for Online teaching/tutoring customers and maintain and tools that support those customers. This role will also be responsible for the execution of online events to create purposeful and meaningful online engagement.

Duties & Responsibilities

  • Provide customer support through responding to inquiries and converting inquiries into sales
  • Oversee infrastructure and systems that support our company including, but not limited to, scheduling and payment software 
  • Troubleshoots and identifies software/infrastructure solutions for customers and teachers
  • Operate as the primary point of contact for online engagement with current and prospective customers
  • Oversee logistics, scheduling, and registration for online events. This involves, but is not limited to, communicating needs and information with all key stakeholders before, during, and after the events. Recruits and provides oversight to volunteers involved in the events, and coordinates staffing as needed and/or directed
  • Works inter-departmentally to participate in and/or create teams to execute online events or areas of online engagement that serve the purposes of various departments. Serves as liaison between ELIC, vendors, and other third parties
  • Tracks, categorizes, and summarizes evaluations for all online events to help assess effectiveness with appropriate stakeholders 
  • Manages and organizes event communication through the CRM and other related software solutions

Required Qualifications

  • BS/BA degree or equivalent
  • Ability to deal with deadlines, complex scheduling, and changing priorities
  • Excellent organizational skills
  • Creative problem-solving ability
  • Excellent collaboration with internal stakeholders, including overseas-based personnel, and third party vendors
  • Good attention to detail
  • Ability to make decisions and follow through on complex tasks
  • Ability to deal with sensitive and confidential information
  • Good written and verbal communications skills conducive to high-quality customer service
  • Proficiency with Microsoft computer programs
  • Ability to complete tasks with a servant’s attitude
  • Committed to the purpose, vision and mission of ELIC
  • Fully consents to ELIC’s community covenant and statement of faith
  • Committed Christian

Preferred Qualifications

  • Experience with events and/or scheduling software
  • Experience with basic web editing
  • ELIC experience preferred

Compensation: $19.00–$23.00/hr

This an exempt, full-time position located in our Fort Collins Office.

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